Helpkey Pay-as-you-go IT Support is design for customers that have limited budget to support their IT system. It is a more reactive approach to IT problems rather than a preemptive solution of the Monthly Support Contract.
You could also save an amazing 20% by simply signing up to a Pay-as-you-go Pre-Paid Bundle.
|
Pay-as-you-go |
Pre-Paid Bundle |
Quarterly support |
Monthly support |
Labour Charge* |
£75/hour - £450/day |
£60/hour - £360/day |
£60/hour - £360/day |
£50/hour - £300/day |
Contract charge (Monthly) |
nil |
nil |
£175 |
£300 |
On site support included |
nil |
10 hours bundle |
3 hours each quarter |
3 hours each month |
Travel Time |
chargeable |
included |
included |
included |
Telephone & Remote Support* |
chargeable* |
chargeable* |
included |
included |
Initial Site Survey (compulsory) |
chargeable @ £350 |
chargeable |
included |
included |
Monthly Report |
chargeable |
chargeable |
included |
included |
Support Hours** |
9 am - 5 pm Mon-Fri |
9 am - 5 pm Mon-Fri |
9 am - 5 pm Mon-Fri |
9 am - 5 pm Mon-Sun |
Weekend/Public holiday Call-Out Fee** |
£200 |
£150 |
£150 |
£100 |
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* min charge 1/2 hour |
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** Sat & Sun subject to 24 hours notice. (ALL PRICES ARE VAT EXCLUSIVE) |
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