Helpkey IT Support & Consultancy :: London

Monthly & Quarterly Support Contracts in detail

Helpkey Monthly or Quarterly Support contract are designed to give customers peace of mind and confidence in their IT system. Customers are reassured that their system is periodically checked against major sources of error and warnings, preventing system downtime and loss of data.

The Support contract includes three hours at your site every month (or every quarter), unlimited remote and telephone support and discounted labour for any extra requirement you might have. You get:

1. Free Initial Consultation (worth £350)
2. Half-day labour on site each month or quarter (3 hours, worth £225)
3. Unlimited telephone and remote support for all servers and clients/laptops. (worth £150 for an average of two calls/month)
4. A discount of more than 30% on any extra labour you might need. (e.g. the charge for an average of two hours labour would be £100 instead of £150, worth min. £50)
5. Priority over non-contract clients in the event of major urgency (worth £100).
6. No travel time charges (worth min. £37 per visit)
7. A monthly quick report on the status of your system (worth £50).
8. Reduced weekend call out fee (worth £100)

Please click here to view a feature comparison chart and rates for all support structures, or you can also use the following link for a complete list of IT services.

Helpkey can save you time and resources Helpkey provides you with specialist advice and professional solutions to your everyday IT problems. My services range from network installation and support to IT strategy consultancy. Have you recently requested a quotation for IT supplies or services and found it unexpectedly high? Most people are not confident with IT specifications and current market prices; they simply want to pay a fair amount for services and products that they actually need. Here is were I can give you peace of mind by running an extensive price-check and highlighting anything that is overpriced or unnecessary.This service is available to you for a fixed price. Click to find out more about specification check and supply.

Why should you trust Helpkey? I am a freelance IT Support Professional with 10+ years of experience in helping small to medium companies maintain and expand their Information Technology infrastructure in line with their growth. I can offer exceptional response times to urgent problems whilst also being able to offer short ‘blocks’ of time on site rather than the more normal whole day charges operated by larger consultancies. I do not operate through any agencies which means that you will always deal with the same person. This also means that I can offer much more competitive rates than larger company based consultants.

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